1: How to purchase Ingenuity Diamonds products?

You can purchase anything you see through our website. Including our loose diamonds, rough diamonds, engagement or wedding rings, and other diamond jewelry.

2: What should I do if I need help placing an order?

If you encounter any problems when placing an order, you can contact us at any time. We provide you with 7*24 hours of customer service. 

If you have any questions, please contact us.

3: Can I customize jewelry?

Sure! We can provide you with customized services to realize your jewelry dreams. 

Please check True Customization for details.

4: What payment methods do you support?

Currently, We accept American Express, Apple Pay, Diners Club, Discover, JCB, Mastercard, PayPal and Visa.

5: Can you accept installment payments?

We do not accept installment payments at this time. If installment payment is supported in the future, it will be stated here.

6: What is the process for placing an order?

Shopping at Ingenuity Diamonds is easy, here is the simple process:

Step 1: Select the product and product attributes you want to purchase through the website.

Step 2: Select checkout, enter your shipping address and billing information, and pay successfully.

Step 3: After receiving the order, Ingenuity Diamonds begins to prepare the order. After the order preparation is completed, it will be delivered to the logistics provider for transportation. The shipping order number will be sent to you by email.

Step 4: The logistics provider will deliver your order to the delivery address you provided, and you will sign for it successfully.

7: Can I change my order?

If you have any questions, you can contact us before placing an order.

If you need to change the order after placing the order, please contact us within 1-2 days after placing the order, and we will change the order for you according to the situation.

8: How to track my order?

After your order is prepared, we will deliver it to the logistics provider for transportation. The logistics provider will provide the shipping tracking number after receiving the package. After Ingenuity Diamonds receives the shipping tracking number, it will be emailed to your inbox.

You can check the progress of the logistics on the 17 Track official website or the logistics provider's official website through the shipping order number.

Of course, you can also make inquiries on our website by entering your order information or shipping order number.

For inquiries, please view the Track Your Order page.

9: What should I do if I can’t find my ring size?

Don't worry, if the size you want is not available on the product page, you can contact our customer service and we will communicate the details with you.

10: I can’t find the engraving option on the product page. Can I engrave it?

For most products, we can provide free engraving services. If the product page you want to purchase does not have an engraving option, you can contact us to determine whether engraving services can be provided.

11: What if I need to resize my ring?

Don’t worry, your order comes with one free ring resize within the first year of purchase.

If more than one resize is needed or outside of the first year, a $25 fee applies to resize white, yellow, and rose gold rings. The return shipping fee is $30 for all customers. We do not charge to ship the ring back to you so that service is always free.

Please note that eternity rings and some styles cannot be resized, please contact us if you need assistance.

12: What happens when you resize your ring?

During the resizing process, small amounts of metal are added or removed to increase or decrease the size as needed. Therefore, your ring may be slightly thicker or thinner when finished. This is a subtle difference that you may or may not notice.

Your resized ring will undergo a quality assurance check to ensure it meets our high standards and that your ring has been fitted to the size you need.

For free resizing, simply mail your ring to our office.

13: Does the diamond I buy have a certificate?

For diamonds of 0.5 carats and above, Ingenuity Diamonds provides an IGI certificate for free. For diamonds under 0.5 carats, certificates are not provided free of charge.

14: What is the difference between 10K gold, 14K gold and 18K gold?

The differences between 10K gold, 14K gold, and 18K gold lie in their respective purity levels and alloy compositions:

10K Gold: 

10K gold contains 41.7% pure gold, with the remaining 58.3% consisting of other metal alloys, typically silver, copper, zinc, among others. Due to the higher proportion of other metals, 10K gold may exhibit a slight yellowish tint and tends to be relatively harder and more durable.

14K Gold: 

14K gold contains 58.3% pure gold, with the remaining 41.7% composed of alloy metals. Compared to 10K gold, 14K gold is more valuable, exhibits a richer gold color, and tends to be more durable.

18K Gold: 

18K gold contains 75% pure gold, with the remaining 25% consisting of alloy metals. With a higher gold content, 18K gold displays a brighter, closer-to-pure-gold yellow hue and is softer compared to 10K and 14K gold, making it suitable for intricate jewelry designs.

15: How do I determine my ring size?

Don't worry, if you need your size measured, we can provide you with a free ring sizer. learn more

16: How to cancel an order?

Unsure of your purchase? Not a problem! Orders can be canceled within the first 48 hours. Simply email service@ingenuitydiamonds.com with a reason for the cancellation. After 48 hours, the order will need to go through the returns process. Refunds are processed only to the original payment method and take up to 5-7 business days. One order cancellation is permitted within a 6 month period. A second order within the same six-month period is the final sale.

17: Will the jewelry I receive match the picture?

Yes, but in reality it looks a little different.

The jewelry pictures you see on the website will be somewhat different from the jewelry you see in reality due to reasons such as picture shooting and your browsing device. This is normal.

Also, because we offer our customers a variety of carat weight options, there will be some differences between the actual jewelry and the images you see on the website.

Please rest assured that each piece of jewelry will be made to high standards and will be inspected before shipment to ensure that the item you receive is free of defects.

18: Do you support returns and exchanges?

Yes, we provide 30 days of free returns and exchanges. Please check the return and exchange policy for details.

1: What are lab-grown diamonds?

Lab-grown diamonds, also known as synthetic or cultured diamonds, are diamonds created through a process that simulates the natural conditions under the Earth's mantle in a laboratory setting. These diamonds have the same chemical composition and crystal structure as naturally mined diamonds, but they are grown under controlled conditions in a laboratory rather than being formed underground.

This allows for the production of diamonds with different shapes, sizes, and colors while offering a more environmentally friendly and controlled production process.

2: Are lab-grown diamonds real diamonds?

Yes, lab-grown diamonds are real diamonds. All of our diamond jewelry is set with lab-grown diamonds.

Please note that moissanite or cubic zirconia are not lab-grown diamonds.

3: Lab-grown diamonds VS natural diamonds

Lab-grown diamonds are chemically and physically identical to natural diamonds. They are all real diamonds. The difference between them is their different sources.

Lab-grown diamonds are the same as natural diamonds, and their quality is classified according to the 4C standards. For the same quality, the price of lab-grown diamonds is much lower than that of natural diamonds.

Nowadays, laboratory-grown diamond jewelry has become more and more popular among people. Not only can they obtain diamonds of the same quality ethically, but they can also enjoy the brilliance of diamond jewelry at a lower budget.

4: What are conflict diamonds?

Conflict diamonds are gems that are obtained in association with human rights abuses, child labor, violence, or severe environmental damage. In the 1990s, many of the world's diamonds came from Africa, particularly regions undergoing civil unrest. Rebel armies in parts of Africa were exploiting alluvial diamond fields to fund their wars against established governments, putting people and the environment in the middle of their conflicts. Diamonds obtained as a result of these activities are called conflict diamonds.

5: What is the Kimberley Process?

The Kimberley Process is an international certification scheme established in 2003 to prevent the trade of conflict diamonds, also known as blood diamonds. It requires participating countries to certify that rough diamond shipments are free from conflict and have been mined ethically. The process involves monitoring diamond production and export to ensure that diamonds are not being used to finance rebel movements or other unlawful activities.

6: What is Ingenuity Diamonds’ diamond policy?

Ingenuity Diamonds is committed to the sustainable development of the diamond industry. To this end, all of our jewelry is sourced from ethical, 100% conflict-free lab-grown diamonds.

7: What are the 4Cs of diamonds?

The 4Cs of diamonds are the four main criteria used to evaluate diamonds:

Carat

The weight of the diamond is measured in carats. One carat equals 200 milligrams. Generally, the higher the carat weight, the more valuable the diamond.

Cut

Refers to the quality of the diamond's cut and shape, including its ability to reflect and refract light. A high-quality cut enhances the diamond's brilliance and sparkle.

Clarity

Clarity ranges from internally flawless (FL-IF), which describes a diamond that has no external or internal inclusions, to included (I1, I2, I3) diamonds, where one can easily see inclusions with the naked eye.

Color

Diamonds are graded on a color scale from D to Z, with D being colorless and Z having noticeable yellow coloration. Grades D to F are considered colorless, G to J near colorless, and beyond J, diamonds show increasing levels of yellow tint.

8: What are the certificates for laboratory-grown diamonds?

The certificates for laboratory-grown diamonds include GIA and IGI.

9: Are there laser engravings on the diamonds?

Diamonds with an IGI certificate can see a line of symbols on the girdle of the diamond through professional instruments. This is an important method to verify the diamond.

1: Does Ingenuity Diamonds have offline retail stores in the United States?

Ingenuity Diamonds is an online diamond jewelry retailer. Currently, we mainly provide sales services to customers through our website. This significantly reduces our company's operating and administrative costs, so we are proud to provide our customers with high-quality and affordable diamond jewelry.

2: Will you share my private information?

We will never sell or share your personal information with third parties. If you like our diamond jewelry and are willing to leave a review for us, we will share your review on our website or social media platform, and we will also keep your personal information confidential.

3: Why choose Ingenuity Diamonds?

Our vision is to add brilliance to your life by providing ethically sourced lab-grown diamond jewelry, allowing you to obtain high-quality diamond jewelry on a lower budget.

100% Conflict-Free Diamonds

All diamonds offered by Ingenuity Diamonds are lab-grown and 100% conflict-free, allowing you to ethically enjoy the brilliance of diamond jewelry.

Reasonable Price

You can access reasonably priced diamond jewelry. With our in-house laboratory, we can cultivate high-quality lab-grown diamonds independently, saving on offline store rent and management expenses through online sales.

Free Shipping & 30-day Return and Exchange

Ingenuity Diamonds offers free shipping for customers in the United States, along with a 30-day free return and exchange policy, ensuring worry-free shopping. For international orders or more information, please refer to our shipping and return policies.

24/7 exclusive customer service

Ingenuity Diamonds provides 24/7 exclusive customer service. You can engage in online chat or email us anytime through our website, where our customer service colleagues eagerly await your messages.

4: How to contact Ingenuity Diamonds?

To better serve you, you can contact Ingenuity Diamonds in a variety of ways. Here are the main contact details:

Email

Website message

Live chat via the website

You can also follow us on social media. Currently, we have our brand accounts on YouTube, Facebook, Instagram, and X (Twitter).

1: Do you provide insurance for jewelry?

Ingenuity Diamonds is an online diamond jewelry brand that does not engage in insurance business, so unfortunately, we do not provide insurance services for your jewelry.

2: How do I care for my jewelry?

Ingenuity Diamonds' jewelry features premium lab-grown diamonds, worthy of a lifetime of wear. However, like most things in life, it requires your diligent care.

Please visit our jewelry care page for detailed information.

3: What gemstones are inlaid in your jewelry?

All of our jewelry is set with lab-grown diamonds.

4: What should be noted when wearing diamond jewelry?

Avoid Contact with Chemicals: 

Try to prevent your diamond jewelry from coming into contact with chemicals like detergents, cosmetics, perfumes, etc., to avoid damaging the diamond's luster and the jewelry's surface.

Regular Cleaning: 

Clean your diamond jewelry regularly to remove accumulated dirt and oils. You can use mild soapy water and a soft brush for gentle cleaning, then dry it with a clean, soft cloth.

Avoid Impact: 

While diamonds are hard, they can still develop cracks or abrasions from impacts. Avoid wearing diamond jewelry during vigorous activities or where there's a risk of impact or dropping.

Regular Inspection: 

Periodically inspect your diamond jewelry for loose stones or any signs of damage. Prompt repairs can prevent further damage.

Separate Storage: 

Store your diamond jewelry separately in a jewelry box to prevent scratching or rubbing against other pieces.

1: What is the return and exchange process?

Our return and exchange process is very simple, you only need to contact us and our customer service staff will assist you with your return or exchange.

2: How to return the goods?

Our goal is to provide you with diamond jewelry that you will love. If you want to return an item due to any issues, you can enjoy a 30-day free return or exchange policy.

Please see the Returns Policy page for details.

3: How to Get a Refund?

Once your order is returned, our quality team will inspect the items upon receipt to ensure they are unworn and verify the completeness of any promotional gifts received with the purchase before processing the refund.

For orders meeting the refund criteria, we will process the refund within 5 business days after receiving the items. The refund will be credited back to your original payment account.

Please note: While we arrange a full refund for you, we cannot guarantee that the refunded amount will be the same as the amount you paid, as bank charges may apply during the process, which we do not cover.

4: What if I want to resize my ring?

If you need to resize your ring, you don't need to go through the return or exchange process, you can contact us for support.

1: How Long Does It Take to Receive the Order After Placing It?

Upon receiving your order, we will begin processing it.

As each item may have a different production lead time, typically, your order will take 5-7 business days to prepare. Once prepared, it will be handed over to the logistics provider for shipping, which usually takes 2-5 business days. If diamond procurement is necessary, the preparation time may extend up to 15 business days.

Please note that for custom jewelry orders, the shipping time will be communicated to you via email for confirmation.

2: Which logistics provider do you use for shipping?

Generally, we partner with FedEx for shipping, and your order will be shipped through FedEx.

To ensure the safe delivery of your order, all shipments require a signature upon delivery.

3: What if there is damage during shipping?

Rest assured, we provide secure and expedited shipping services, and every order requires a signature upon delivery to ensure the safe receipt of your items. If any issues arise during shipping, you won't be liable for any losses.

If you notice any damage or deformation to the package upon receipt, please contact us immediately after signing for it. If there are any issues with the items, we will assist you with exchanges.

4: How much is the shipping fee?

We offer free shipping for orders within the United States. For international orders, please refer to our shipping policy.

5: Are there shipping fees or taxes for international orders?

We cannot guarantee that your order will incur any taxes or fees. Please consult your country's customs authorities for details. If you need to handle any taxes or customs clearance fees, you will need to contact customs directly. We can arrange shipping based on your situation.

6: Is a signature required upon delivery?

Yes! 

After your package is shipped, you will receive the shipping confirmation email with the tracking number. The package is fully insured and signature required upon delivery for your (and our!) peach of mind!

1: Do you offer warranty services?

Yes, we provide a warranty for every order. For specific warranty details, please refer to the Warranty Policy.

2: How do I apply for a warranty?

Your jewelry undergoes rigorous quality checks before shipment to ensure there are no quality issues upon dispatch.

If you need repairs after wearing it for some time, please contact us via email, and we will assist you in resolving the issue.